Returns & Cancellations

SoundStage Automotive wants customers to order with confidence. Because many products are vehicle-specific and may be ordered from a supplier after purchase, returns and cancellations need to be handled carefully.

Business details

SoundStage Automotive
ABN: 76 960 922 164
Email: sales@soundstageautomotive.com
Phone: (07) 4253 3901

Before ordering

If you are unsure whether a product suits your vehicle, contact us before ordering with your vehicle details and a clear dash photo. This is the best way to avoid ordering the wrong unit.

Cancellations

Contact us as soon as possible if you need to cancel an order. If the supplier order has already been placed or the item has already been dispatched, cancellation options may be limited.

Returns

Return eligibility depends on the product, condition, order status and whether the item was specially ordered for your vehicle. Contact us before sending any item back.

Incorrect fitment

If you believe a product does not suit your vehicle, contact us with your order number, vehicle details, dash photos and photos of the received product and harnesses. Fitment outcomes can depend on accurate vehicle information being provided before dispatch.

Faults or issues

If a product appears faulty, email sales@soundstageautomotive.com or call (07) 4253 3901 with photos, videos, installation details and a clear explanation of the issue. Do not modify, cut or force wiring, as this may affect support options.

Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Change-of-mind returns may be limited for vehicle-specific or supplier-order products, but this does not affect your rights if a product fails to meet a consumer guarantee.